Shipping policy

Shipping Policy

Thank you for shopping with Shanaya Gifts. We carefully prepare and package every order to help ensure your items arrive safely.

Order Processing

Orders are processed after payment has been successfully received. Processing time may vary depending on the item, order volume, weekends, holidays, and special or customized orders.

Shipping Rates

Shipping charges, when applicable, are displayed during checkout and may vary based on the delivery destination, package size, weight, and selected shipping method.

Delivery

Delivery times depend on the shipping carrier and destination. Once an order has been handed over to the carrier, delivery delays caused by weather, holidays, carrier disruptions, or other circumstances outside our control may occur.

Tracking

When tracking information is available, it will be provided after your order has shipped. Please allow time for the carrier to update the tracking information.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact Shanaya Gifts as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Delayed, or Missing Packages

If your tracking shows a delay or your package has not arrived, please contact the shipping carrier first and then reach out to Shanaya Gifts for assistance. We will do our best to help with available tracking and shipping information.

Damaged Packages

If your order arrives damaged, please contact Shanaya Gifts promptly and provide clear photos of the package and damaged item so we can review the issue.

Questions

For shipping questions, please contact:

Shanaya Gifts
Email: shanaya.giftsus@gmail.com
Phone: 512-545-0462