Refund policy

Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request a return, contact us at shanaya.giftsus@gmail.com before sending your item back. Items returned without first requesting and receiving return approval will not be accepted.

If your return is approved, we’ll provide instructions on how and where to send your package. Unless the return is due to an item arriving damaged, defective, or incorrect, return shipping costs are the customer’s responsibility.

If Shanaya Gifts made an error or the item arrived damaged or defective, we will work with you on the appropriate return, replacement, or shipping solution.

Damages and Issues

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged, or incorrect. Please include clear photos when possible so we can review the issue and make it right.

Exceptions / Non-Returnable Items

Custom, personalized, or special-order items cannot be returned unless they arrive damaged, defective, or incorrect.

We also do not accept returns on sale items or gift cards.

Please contact us at shanaya.giftsus@gmail.com if you have questions about whether your item is eligible for return.

Exchanges

The fastest way to receive a different item, size, or style is to return the original eligible item and, once the return is accepted, place a separate order for the new item.

If you received a damaged, defective, or incorrect item, please contact us first so we can help resolve the issue.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, applicable law may give you the right to cancel or return your order within 14 days without providing a reason.

Returned items should be in the same condition received, unworn or unused, with tags, in the original packaging, and accompanied by proof of purchase, except where applicable law provides otherwise.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund is approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at shanaya.giftsus@gmail.com.

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.